Wanclouds Solutions for Amazon Connect
Transform your customer engagement with Wanclouds end-to-end Amazon Connect solutions. From rapid deployment to ongoing managed services, we deliver everything you need to build a cloud-based contact center that scales, integrates, and performs.
Transform Your Customer Experience with Wanclouds
Your Legacy Contact Center Is Limiting Your Customer Engagement Potential
Todays customers expect seamless interactions across multiple channels, but traditional contact centers struggle to provide unified experiences. This disconnect creates:
Wanclouds delivers comprehensive Amazon Connect solutions that transform your customer engagement capabilities through expert implementation and ongoing optimization.
The Wanclouds Advantage: Proven Expertise
Wanclouds delivers specialized Amazon Connect capabilities that transform your customer experience:
Expert Implementation
Tailored contact center solutions from certified AWS specialists
Flexible Scaling
Support for environments from 50 to 500+ agents
Comprehensive Packages
Options for businesses at every stage of growth
Advanced AI Integration
Intelligent routing, chatbots, and analytics capabilities
Continuous Optimization
Ongoing management and support services
Seamless CRM Integration
Connect with Salesforce and other business tools
Industry-Specific Solutions
Financial Services
Get a contact center solution designed for the unique needs of financial institutions:
PCI-DSS compliance is built into the implementation
Secure customer authentication workflows
Intelligent advisor routing capabilities
Complete call recording for compliance and quality
Our custom financial services deployments ensure regulatory compliance while delivering exceptional customer experiences.
Choose Your Transformation Path
Wanclouds QuickStart for Amazon Connect
Deploy your cloud contact center in just 6 weeks with our streamlined QuickStart solution.
Wanclouds Managed Service for Amazon Connect
Enhance performance with our comprehensive Managed Services offerings for more custom implementation.
Explore AWS Marketplace Listing
Visit our AWS Marketplace listing to explore innovative solutions tailored to your business needs.
Healthcare
Transform patient engagement with our healthcare-focused contact center solutions:
HIPAA-compliant infrastructure from day one
Patient journey optimization
Provider-matching capabilities
Secure patient information handling
Our healthcare implementations help providers deliver responsive, compliant patient communications.
Retail
Enhance customer loyalty with retail-optimized contact center capabilities:
Seamless e-commerce integration
Scalability for seasonal peaks
Order status workflows
Inventory visibility
Our retail-focused implementations help you deliver consistent customer experiences across channels.
AI-Powered Customer Engagement
Enhance your customer interactions with advanced AI capabilities:
Advanced Capabilities
AI-driven chatbots and voice bots
Provide intelligent self-service using Amazon Lex
Transcription and sentiment analysis
Gain insights from every customer interaction using Amazon Contact Lens
Automated FAQ handling
Efficiently address common questions without agent involvement
Intelligent call categorization
Identify trends and improvement opportunities
Business Benefits
Reduced handle times
Through automated self-service
Improved first-call resolution
Through better routing
Enhanced customer insights
Through conversation analytics
Optimized agent performance
Through AI-assisted interactions
Security and Compliance Excellence
Protect your customer data and maintain regulatory compliance with:
Data protection
Secure information with AWS Key Management Service (KMS)
Granular access control
Implement least-privilege access with IAM
Industry certifications
Meet standards including PCI DSS, GDPR, HIPAA, and ISO 27001
Complete call recording
Maintain 100% call logging for compliance and insights
Seamless Integration Capabilities
Connect your contact center with your broader business ecosystem:
CRM Platforms
Salesforce, Zendesk, ServiceNOW, Pega, Microsoft Dynamics, HubSpot
Collaboration Tools
Microsoft Teams integration
Analytics Platforms
Amazon Kinesis, QuickSight, and AWS Glue
Custom Applications
Extend functionality using AWS Lambda and REST APIs
Why Choose Wanclouds for Amazon Connect?
Expertise You Can Trust
Powered by a team of certified AWS specialists
Customized Solutions
Tailored to align with your unique requirements
Dedicated Support
Specialized assistance for all Amazon Connect needs
Standards-Compliant
Ensuring adherence to industry benchmarks
Seamless Integration
Support for third-party systems and tools
Comprehensive Service
End-to-end support for seamless operations
Transform Your Customer Experience Today
Every day with an outdated customer experience costs you—begin your 6-week upgrade today.