Amazon Connect Implementation & Managed Services by Wanclouds
Transform your customer engagement with Wanclouds end-to-end Amazon Connect solutions. From rapid deployment to ongoing managed services, we deliver everything you need to build a cloud-based contact center that scales, integrates, and performs.
Wanclouds Managed Service for Amazon Connect
Elevate Customer Experiences While We Handle the Technical Complexity
Wanclouds comprehensive Amazon Connect managed services help you eliminate operational complexity and unlock the full potential of your AWS cloud contact center. We deliver secure, scalable, fully managed Amazon Connect environments that enable omnichannel customer engagement, continuous optimization, and enterprise-grade performance and compliance.
Common Implementation Challenges
Limited internal expertise with cloud contact center technologies
Difficulty keeping pace with rapidly evolving platform capabilities
Challenges maintaining optimal performance during volume fluctuations
Ongoing compliance and security management complexities
Comprehensive Amazon Connect Managed Service Packages
With tiered Amazon Connect managed service offerings, Wanclouds supports organizations at every stage of their contact center maturity.
Starter Package
For organizations with simple IVR and call flows
- Amazon Connect instance setup
- Roles and permissions configuration
- Routing profile and phone number setup
- Basic IVR with simple call flows
- Operational readiness and handover
- 2-week post-setup support
- 24/7 ongoing support
- Designated engineers
- Continuous optimization
- Complete management of your Amazon Connect environment
- Scaling resources as needed
- Ensuring configurations and integrations are up to date
The Benefits of Expert Amazon Connect Management
Without specialized ongoing support, your contact center may experience significant challenges. With Wanclouds Managed Services, your performance remains optimal.
Without Managed Services
- Degraded performance during peak volumes
- Inability to utilize new platform capabilities
- Security and compliance vulnerabilities
- Inefficient routing and handling processes
- Limited analytics and reporting capabilities
With Wanclouds Managed Services
- Optimized performance even during peak volumes
- Continuous access to new platform capabilities
- Proactive security and compliance management
- Efficient routing and handling processes
- Comprehensive analytics and reporting
Enterprise Technical Management Capabilities
Our Amazon Connect managed services ensure your platform operates at peak performance, security, and reliability.
Customer Interaction Management
- Omnichannel support across voice, chat, email, and SMS
- Inbound and outbound calling with intelligent routing
- Real-time chat for web and mobile applications
- Unified interface for all communication channels
AI and Automation
- AI-driven chatbots and voice bots using Amazon Lex
- Transcription and sentiment analysis
- Automated handling of FAQs and repetitive tasks
- Intelligent call categorization
Agent and Customer Tools
- Intuitive interface for managing interactions
- Unified view of customer history
- Built-in web-based telephony for agents
- Customer callback options
Integrations
- Seamless CRM integration (Salesforce, etc.)
- Integration with AWS analytics services
- Extensibility through AWS Lambda and APIs
- Compatibility with workforce management tools
Analytics and Reporting
- Comprehensive performance monitoring
- Detailed insights for quality assurance
- Call recording analysis
- Custom dashboards
Security and Compliance
- Data protection using AWS Key Management Service
- Fine-grained permissions with IAM
- Industry certifications (PCI DSS, GDPR, HIPAA)
- Regular security audits and updates
Need a Fast Amazon Connect Deployment First?
Need to deploy Amazon Connect before managing it? Our QuickStart implementation package can deploy your cloud contact center in just 6 weeks.
Transform Your Contact Center Performance
Dont let technical challenges limit your customer experience potential. Our Amazon Connect experts are prepared to help you build a tailored managed services solution.