Wanclouds Solutions for Amazon Connect
Transform your customer engagement with Wanclouds end-to-end Amazon Connect solutions. From rapid deployment to ongoing managed services, we deliver everything you need to build a cloud-based contact center that scales, integrates, and performs.
Wanclouds Managed Service for Amazon Connect
Elevate Customer Experiences While We Handle the Technical Complexity
Wanclouds comprehensive managed services for Amazon Connect help you overcome implementation challenges, delivering innovative, scalable contact center environments that enable omnichannel customer interactions while ensuring optimal performance.
Common Implementation Challenges
Limited internal expertise with cloud contact center technologies
Difficulty keeping pace with rapidly evolving platform capabilities
Challenges maintaining optimal performance during volume fluctuations
Ongoing compliance and security management complexities
Comprehensive Service Packages
With tiered service offerings designed to match your business needs, we provide solutions for organizations at every stage of their Amazon Connect journey.
Starter Package
For organizations with simple IVR and call flows
- Amazon Connect instance setup
- Roles and permissions configuration
- Routing profile and phone number setup
- Basic IVR with simple call flows
- Operational readiness and handover
- 2-week post-setup support
- 24/7 ongoing support
- Designated engineers
- Continuous optimization
- Complete management of your Amazon Connect environment
- Scaling resources as needed
- Ensuring configurations and integrations are up to date
The Benefits of Expert Management
Without specialized ongoing support, your contact center may experience significant challenges. With Wanclouds Managed Services, your performance remains optimal.
Without Managed Services
- Degraded performance during peak volumes
- Inability to utilize new platform capabilities
- Security and compliance vulnerabilities
- Inefficient routing and handling processes
- Limited analytics and reporting capabilities
With Wanclouds Managed Services
- Optimized performance even during peak volumes
- Continuous access to new platform capabilities
- Proactive security and compliance management
- Efficient routing and handling processes
- Comprehensive analytics and reporting
Technical Management Capabilities
Our comprehensive technical management ensures your Amazon Connect environment operates at peak performance.
Customer Interaction Management
- Omnichannel support across voice, chat, email, and SMS
- Inbound and outbound calling with intelligent routing
- Real-time chat for web and mobile applications
- Unified interface for all communication channels
AI and Automation
- AI-driven chatbots and voice bots using Amazon Lex
- Transcription and sentiment analysis
- Automated handling of FAQs and repetitive tasks
- Intelligent call categorization
Agent and Customer Tools
- Intuitive interface for managing interactions
- Unified view of customer history
- Built-in web-based telephony for agents
- Customer callback options
Integrations
- Seamless CRM integration (Salesforce, etc.)
- Integration with AWS analytics services
- Extensibility through AWS Lambda and APIs
- Compatibility with workforce management tools
Analytics and Reporting
- Comprehensive performance monitoring
- Detailed insights for quality assurance
- Call recording analysis
- Custom dashboards
Security and Compliance
- Data protection using AWS Key Management Service
- Fine-grained permissions with IAM
- Industry certifications (PCI DSS, GDPR, HIPAA)
- Regular security audits and updates
Looking for a Quick Implementation?
Need to deploy Amazon Connect before managing it? Our QuickStart implementation package can deploy your cloud contact center in just 6 weeks.
Transform Your Contact Center Performance
Dont let technical challenges limit your customer experience potential. Our Amazon Connect experts are prepared to help you build a tailored managed services solution.