Wanclouds Solutions for Amazon Connect
Transform your customer engagement with Wanclouds end-to-end Amazon Connect solutions. From rapid deployment to ongoing managed services, we deliver everything you need to build a cloud-based contact center that scales, integrates, and performs.
Wanclouds QuickStart for Amazon Connect
Deploy Your Cloud Contact Center in Just 6 Weeks — Guaranteed
The Wanclouds QuickStart for Amazon Connect slashes implementation time with a streamlined 6-week deployment that delivers a fast, scalable, and intelligent way to launch your cloud-based contact center.
Every Week of Delay Costs You
Your customers experience inconsistent service across different channels
Your agents struggle with inefficient tools that limit productivity
Your competitive advantage in customer experience diminishes
Your business misses opportunities to leverage valuable customer insights
The QuickStart Advantage: Immediate Business Impact
| Key Capability | Business Benefit |
|---|---|
| Rapid 6-Week Deployment | Accelerate time-to-value and start improving customer experience sooner |
| Support for up to 100 Agents | Scale your customer service operation immediately |
| 5 Pre-built Call Flows & Queues | Begin operations quickly with proven routing strategies |
| 100% Call Recording | Ensure compliance and gain insights from every interaction |
| AI-Powered Analytics | Transform conversations into actionable intelligence |
| Seamless CRM Integration | Connect your contact center with your core business systems |
Our Accelerated 6-Week Implementation Process
Unlike traditional implementations that can take months, our streamlined approach delivers in just 6 weeks.
Discovery & Architecture Design
- Requirements gathering
- Use case development
- Architecture blueprint creation
- Implementation roadmap
Instance Setup & Core Configuration
- Amazon Connect instance provisioning
- IAM role configuration
- Phone number acquisition
- Basic routing setup
Call Flow Development & Queue Configuration
- IVR menu implementation
- Queue strategy development
- Routing profile creation
- Call recording setup
CRM Integration & Analytics Setup
- CRM connector implementation
- Contact Lens configuration
- Dashboard creation
- Reporting setup
Testing & Agent Training
- End-to-end testing
- Agent desktop configuration
- Training sessions
- User acceptance testing
Go-Live Support & Optimization
- Production deployment
- Hypercare support
- Performance monitoring
- Initial optimization
The Cost of Delay
Every week your implementation is delayed impacts your business. With Wanclouds QuickStart, you will deploy a state-of-the-art contact center in just 6 weeks.
Continued reliance on outdated customer service technologies
Missed opportunities to improve customer satisfaction
Competitive disadvantage in customer experience
Unrealized operational efficiencies
Comprehensive Technical Capabilities
Our QuickStart implementation includes all essential Amazon Connect capabilities.
Customer Interaction Management
- Inbound and outbound calling with call routing and IVR
- Outbound campaigns for billing/appointment reminders
- Real-time chat for web and mobile applications
- Email query management within the same framework
- Unified interface across all channels
AI and Automation
- AI-driven chatbots and voice bots using Amazon Lex
- Transcription and keyword analysis using Amazon Transcribe
- Real-time customer sentiment tracking with Amazon Comprehend
- Automated handling of FAQs and repetitive tasks
Agent and Customer Tools
- Intuitive interface for managing interactions
- Unified customer history view
- Web-based telephony for agents
- Customer callback options during high volumes
Security and Compliance
- Data protection with AWS Key Management Service (KMS)
- Fine-grained permissions with IAM
- Certifications including PCI DSS, GDPR, HIPAA, and ISO 27001
- Complete call recording for compliance requirements
Is QuickStart Right for You?
Our QuickStart implementation is ideal for organizations with these needs:
Companies needing rapid contact center deployment
Companies seeking AI-powered analytics for customer interactions
Organizations modernizing legacy contact centers
Organizations supporting up to 100 agents
Businesses requiring CRM integration
Enterprises handling 5000+ daily calls
Beyond Implementation: Ongoing Managed Services
After your successful implementation, maximize your investment with Wanclouds Managed Services.
24/7 expert monitoring and management
Continuous oversight of your contact center environment
Continuous performance optimization
Ongoing tuning to ensure optimal efficiency and customer experience
Regular feature enhancements
Stay current with the latest Amazon Connect capabilities
Ongoing security and compliance
Maintain the highest standards of data protection and regulatory compliance
Your Contact Center Transformation Starts Now
Dont let another day of outdated customer experience impact your business. Start your 6-week transformation today.