Amazon Connect Implementation & Managed Services by Wanclouds
Transform your customer engagement with Wanclouds end-to-end Amazon Connect solutions. From rapid deployment to ongoing managed services, we deliver everything you need to build a cloud-based contact center that scales, integrates, and performs.
Transform Your Customer Experience with a Modern Cloud Contact Center
Your Legacy Contact Center Is Limiting Your Customer Engagement and Operational Efficiency
Today’s customers expect seamless, omnichannel experiences, but traditional contact centers struggle to deliver unified, intelligent interactions. This results in:
Wanclouds is an AWS Partner specializing in Amazon Connect implementation services and Amazon Connect managed services, helping organizations modernize their contact centers with scalable, secure, AI-powered cloud contact center solutions.
The Wanclouds Advantage: Amazon Connect Experts
Wanclouds delivers end-to-end Amazon Connect consulting, deployment, and optimization services:
Expert Amazon Connect Implementation
Custom contact center deployments by certified AWS specialists
Flexible Enterprise-Grade Scalability
Support for environments from 50 to 500+ agents
Comprehensive Packages
From QuickStart deployments to fully managed services
AI-Powered Contact Center Capabilities
Intelligent routing, chatbots, voice bots, and conversation analytics
Continuous Optimization & Managed Services
Ongoing performance tuning, monitoring, and enhancements
Seamless CRM Integration
Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, HubSpot, and more
Industry-Specific Amazon Connect Solutions
Financial Services Contact Center Solutions
Design a secure, compliant, and intelligent cloud contact center for financial institutions:
PCI DSS–compliant Amazon Connect implementations
Secure customer authentication workflows
Intelligent advisor routing capabilities
Complete call recording for compliance and quality
Our financial services Amazon Connect solutions ensure regulatory compliance while delivering exceptional customer experiences.
Choose Your Transformation Path
Wanclouds QuickStart for Amazon Connect
Deploy your cloud contact center in just 6 weeks with our streamlined QuickStart solution.
Wanclouds Managed Service for Amazon Connect
Enhance performance with our comprehensive Managed Services offerings for more custom implementation.
Explore AWS Marketplace Listing
Visit our AWS Marketplace listing to explore innovative solutions tailored to your business needs.
Healthcare Contact Center Solutions
Modernize patient engagement with HIPAA-compliant Amazon Connect contact center infrastructure:
HIPAA-compliant infrastructure from day one
Patient journey optimization
Provider-matching capabilities
Secure patient data handling and call recording
Our healthcare Amazon Connect deployments help providers deliver faster, safer, and more responsive patient communications.
Retail Contact Center Solutions
Deliver consistent omnichannel customer experiences:
E-commerce and order management integration
Elastic scalability for seasonal demand spikes
Order status workflows
Inventory visibility and intelligent routing
Our retail Amazon Connect solutions improve customer loyalty, operational efficiency, and conversion rates.
AI-Powered Customer Engagement with Amazon Connect
Enhance your contact center using Amazon Lex, Amazon Contact Lens, and AWS AI services:
Advanced Capabilities
AI-driven chatbots and voice bots
Provide intelligent self-service using Amazon Lex
Transcription and sentiment analysis
Gain insights from every customer interaction using Amazon Contact Lens
Automated FAQ handling
Efficiently address common questions without agent involvement
Intelligent call categorization
Identify trends and improvement opportunities
Business Benefits
Reduced handle times
Through automated self-service
Improved first-call resolution
Through better routing
Enhanced customer insights
Through conversation analytics
Optimized agent performance
Through AI-assisted interactions
Security and Compliance Excellence
Protect your customer data and maintain regulatory compliance with:
Data protection
Secure information with AWS Key Management Service (KMS)
Granular access control
Implement least-privilege access with IAM
Industry certifications
Meet standards including PCI DSS, GDPR, HIPAA, and ISO 27001
Complete call recording
Maintain 100% call logging for compliance and insights
Seamless Integration Capabilities
Connect your contact center with your broader business ecosystem:
CRM Platforms
Salesforce, Zendesk, ServiceNOW, Pega, Microsoft Dynamics, HubSpot
Collaboration Tools
Microsoft Teams integration
Analytics Platforms
Amazon Kinesis, QuickSight, and AWS Glue
Custom Applications
Extend functionality using AWS Lambda and REST APIs
Why Choose Wanclouds for Amazon Connect?
Expertise You Can Trust
Powered by a team of certified AWS specialists
Customized Solutions
Tailored to align with your unique requirements
Dedicated Support
Specialized assistance for all Amazon Connect needs
Standards-Compliant
Ensuring adherence to industry benchmarks
Seamless Integration
Support for third-party systems and tools
Comprehensive Service
End-to-end support for seamless operations
Transform Your Customer Experience Today
Every day with an outdated customer experience costs you—begin your 6-week upgrade today.